SCM 4100 - Quality Management and Productivity

(3) F, Sp

A survey of quality management principles and practices whereby manufacturing and service organizations achieve customer satisfaction and competitive advantage. Emphasis is on internal/ external customers, employee involvement, service quality, quality planning and design, process management and improvement, problem-solving tools, variation and statistical thinking, statistical process control, and quality management systems. Prerequisite: Business Foundations; BSAD 2899; QUAN 3610; SCM 3050; or Instructor Permission.