MBA 6550 - Managing and Improving Quality

Credits: (3)
Description: This course examines how organizations can gain competitive advantage by improving the quality and productivity of their business processes, manufactured goods and service outputs. Customer-focused approaches for designing, controlling and improving processes are emphasized, together with other concepts and approaches of quality management. Specific topics include process analysis, problem-solving methods, variability and statistical process control, performance measurement, and quality management systems. Guest lectures from industry professionals, experiential learning exercises and cases from manufacturing and service industries will assist students in understanding key issues and current topics.
Pre-requisite(s): MBA 6050 & MBA 6051, or equivalent courses in statistics.
Note: Courses offered as needed.