SCM 3400 - Quality Management and Process Improvement

Credits: (3)
Typically Taught Fall Semester: Full Sem
Typically Taught Spring Semester: Full Sem
Description: Introduces principles and practices for achieving quality, customer satisfaction, and performance excellence. Emphasis on process improvement, problem-solving, variation and statistical thinking, customer and supplier relationships, service quality, employee involvement, project management, and quality management frameworks. Presents tools and methods for analyzing and improving business processes, including Six Sigma, lean, and theory of constraints. This course builds the foundation for students to pass the ASQ Certified Quality Process Analyst exam.
Pre-requisite(s): QUAN 2600; SCM 2050; or Instructor Permission.